Privacy Policy – Mister Auto Spares

Last updated: August 18, 2026

Mister Auto Spares operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).

We supply engines, gearboxes, transmissions, and a wide range of automotive spare parts and replacement components for cars, bakkies, commercial vehicles, and other motor vehicles.

This Privacy Policy explains how Mister Auto Spares collects, uses, stores, and may disclose your personal information when you visit our website, browse our products, request a quotation, contact us, create an account, place an order, purchase products, arrange delivery, request a return or refund, make a warranty or product enquiry, or otherwise communicate with us.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable South African privacy and data protection laws.

Please read this Privacy Policy carefully. By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information”, we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with Mister Auto Spares, we may collect the following information:

Contact Information

This may include:

• Full name

• Email address

• Telephone or mobile number

• Billing address

• Delivery address

• Postal address

• Company or business name where applicable

Vehicle Information

Because automotive parts often depend on vehicle compatibility, we may collect vehicle-related information when you request assistance, purchase a product, or ask us to confirm compatibility.

This may include:

• Vehicle make

• Vehicle model

• Vehicle year

• Vehicle registration information

• VIN or chassis number

• Engine number

• Engine code

• Engine size

• Transmission or gearbox code

• Part number

• Vehicle specification

• Other information required to identify the correct automotive component

This information may be used to help identify and supply the appropriate engine, gearbox, transmission, or automotive part for your vehicle.

Order and Transaction Information

We may collect information relating to your purchases, including:

• Products purchased

• Engines or gearboxes purchased

• Automotive parts purchased

• Quantities

• Prices

• Order numbers

• Invoices

• Quotations

• Returns and exchanges

• Refunds

• Warranty or product claims

• Payment status

• Delivery information

• Previous transaction history

Payment Information

When you make a purchase, payment information may be processed through our payment providers.

This may include:

• Payment method

• Transaction details

• Payment confirmation

• Relevant financial or payment information required to process a transaction

Where payment processing is handled by a third-party payment provider, that provider may collect and process your payment information according to its own privacy policy and security procedures.

Communications

When you contact us, we may retain information contained in your communication, including:

• Email correspondence

• Telephone enquiries

• WhatsApp or other customer communications where applicable

• Customer support requests

• Product enquiries

• Quotation requests

• Delivery enquiries

• Return and refund requests

• Warranty enquiries

• Feedback and complaints

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Website pages visited

• Products viewed

• Referring website

• Date and time of visits

• General website usage information

Cookies and Similar Technologies

We may use cookies and similar technologies to help operate our website, remember preferences, understand website usage, improve our Services, and provide relevant advertising or marketing where permitted.

2. How We Collect Personal Information

We may collect personal information from:

Directly From You

For example, when you:

• Create an account

• Place an order

• Request a quotation

• Purchase an engine or gearbox

• Purchase automotive parts

• Contact us

• Subscribe to marketing communications

• Submit a return or refund request

• Submit a warranty claim

• Provide vehicle information

• Complete a form on our website

Automatically Through Our Website

Information may be collected automatically when you browse or interact with our website through cookies, analytics tools, server logs, and similar technologies.

From Service Providers

We may receive information from service providers that assist us with:

• Website hosting

• E-commerce services

• Payment processing

• Shipping and delivery

• Customer support

• Website analytics

• Marketing

• Fraud prevention

• Information technology

From Third Parties

Where permitted by law, we may receive information from third parties, business partners, payment providers, courier companies, or other service providers.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Processing Orders and Sales

We use your information to:

• Process purchases

• Confirm orders

• Issue invoices and quotations

• Process payments

• Supply engines, gearboxes, and automotive parts

• Arrange delivery or collection

• Provide order updates

• Process cancellations

• Process returns and refunds

• Manage exchanges

• Provide after-sales support

Vehicle and Parts Compatibility

We may use vehicle information you provide to:

• Identify the correct engine

• Identify the correct gearbox or transmission

• Confirm part compatibility

• Match part numbers

• Verify vehicle specifications

• Assist with product recommendations

• Reduce the risk of supplying an incorrect component

Providing accurate vehicle and part information is important when purchasing engines, gearboxes, and other vehicle-specific parts.

Quotations and Customer Enquiries

We may use your contact and vehicle information to respond to:

• Product enquiries

• Price enquiries

• Engine enquiries

• Gearbox enquiries

• Parts enquiries

• Availability requests

• Quotations

• Compatibility questions

• Delivery enquiries

Delivery and Logistics

We may provide relevant information to courier, transport, and logistics providers so that your order can be delivered to you.

This may include your:

• Name

• Telephone number

• Delivery address

• Order information

• Relevant product information

Returns, Refunds and Warranty Claims

We may use your information to manage:

• Product returns

• Refund requests

• Exchanges

• Damaged goods

• Incorrect products

• Defective products

• Engine claims

• Gearbox claims

• Warranty claims

• Product inspections

Vehicle and product information may be required when investigating compatibility, defects, or warranty-related matters.

Customer Service

We use your information to respond to questions, provide support, resolve complaints, and communicate with you about your relationship with Mister Auto Spares.

Website Improvement

We may use information about website usage to:

• Improve our website

• Improve product listings

• Improve customer experience

• Understand customer preferences

• Identify technical problems

• Improve our Services

• Develop new products and services

Marketing

Where permitted by law and subject to your preferences, we may use your information to send:

• Product updates

• Special offers

• Promotions

• New product announcements

• Automotive parts promotions

• Engine and gearbox availability notices

• Other marketing communications

You may unsubscribe from promotional communications at any time.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions

• Detect suspicious activity

• Prevent fraud

• Protect our website

• Protect customers

• Investigate potentially unlawful activity

• Maintain the security of our Services

Legal and Regulatory Requirements

We may process or disclose personal information where reasonably necessary to:

• Comply with applicable laws

• Respond to lawful requests

• Cooperate with government authorities

• Resolve disputes

• Enforce our agreements and policies

• Protect our legal rights

• Prevent or investigate fraud or unlawful activity

4. How We Share Personal Information

We do not sell your personal information simply because you visit or purchase from our website.

However, we may share relevant information with trusted third parties where necessary to operate our business and provide our Services.

These may include:

• Website and e-commerce service providers

• Payment processors

• Banks and financial institutions

• Courier and delivery companies

• Freight and transport providers

• IT service providers

• Website hosting providers

• Analytics providers

• Marketing service providers

• Customer support providers

• Professional advisers

• Legal or regulatory authorities where required

We only share information that is reasonably necessary for the relevant business purpose.

5. Payment Providers

Payments may be processed through third-party payment providers.

Mister Auto Spares does not necessarily have access to or store complete payment card information processed by these providers.

Payment providers may collect, process, and store payment information in accordance with their own terms, security measures, and privacy policies.

6. Shipping and Delivery Providers

To deliver your order, we may provide relevant information to transport, courier, and freight companies.

This is particularly relevant for larger automotive components such as:

• Engines

• Gearboxes

• Transmissions

• Differentials

• Heavy automotive components

Information may include your name, contact number, delivery address, and order details.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, payment providers, courier services, social media platforms, mapping services, or other external websites.

Mister Auto Spares does not control these third-party websites and is not responsible for their privacy practices.

We recommend reviewing the privacy policies and terms of any third-party website you choose to visit.

8. Children's Information

Our Services are intended for general customers and businesses purchasing automotive products and are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can assess and, where appropriate, remove the information.

9. Security of Personal Information

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online system, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

The period for which information is retained may depend on:

• The nature of the information

• Your relationship with Mister Auto Spares

• Your purchase history

• Accounting and tax requirements

• Warranty requirements

• Legal obligations

• Dispute resolution

• Fraud prevention

• Business and operational requirements

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information where legally permitted

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Request information regarding how your personal information is processed

We may need to verify your identity before processing certain requests.

Some requests may be subject to legal or regulatory limitations.

12. Marketing Preferences

If you receive promotional emails from us, you may unsubscribe using the unsubscribe option provided in the communication.

Even if you unsubscribe from marketing communications, we may still contact you with important non-promotional information relating to:

• Your orders

• Payments

• Deliveries

• Returns

• Refunds

• Warranty matters

• Customer service enquiries

• Account-related matters

13. POPIA and South African Privacy Law

Mister Auto Spares operates in South Africa and aims to process personal information responsibly and in accordance with applicable South African privacy and data protection requirements, including the Protection of Personal Information Act (POPIA) where applicable.

We take reasonable measures to process personal information lawfully, fairly, and transparently and only for appropriate business purposes.

Where applicable, customers may contact us regarding their rights under POPIA and other applicable privacy legislation.

14. International Data Transfers

Some of our technology, payment, hosting, analytics, e-commerce, or other service providers may operate outside South Africa.

As a result, personal information may be transferred to or stored in another country.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy laws and appropriate safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business

• Changes to our website

• Changes to our Services

• Changes to technology

• Changes to applicable laws or regulations

• Changes to our privacy practices

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage customers to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us.

Mister Auto Spares
630 Louis Botha Avenue
Bramley
Johannesburg, Gauteng
2018
South Africa

Phone: 011 440 7000
Email: sales@mrautospares.co.za

Company Registration Number: 2021/834423/07
VAT Number: 4510292446

Operating Hours: Monday – Friday, 8:00 AM – 5:00 PM

Mister Auto Spares is committed to respecting your privacy and protecting the personal information entrusted to us while providing engines, gearboxes, transmissions, and quality automotive spare parts to our customers.