Terms of service

Terms of Service

Last updated: August 18, 2026

OVERVIEW

Welcome to Mister Auto Spares.

The terms “we”, “us” and “our” refer to Mister Auto Spares. We operate this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).

Mister Auto Spares supplies engines, gearboxes, transmissions, and a wide range of automotive spare parts and replacement components for cars, bakkies, commercial vehicles, and other motor vehicles.

Our Services are hosted and supported by Shopify, which enables us to provide our online shopping platform.

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns, Refunds & Exchanges Policy, set out the terms and conditions governing your use of our website and your purchase of products from Mister Auto Spares.

Please read these Terms carefully before using our website or placing an order.

By accessing, browsing, or using our Services, or by placing an order with us, you agree to be bound by these Terms of Service and the policies referenced in them.

If you do not agree with these Terms, please do not use our website or Services.

SECTION 1 – ACCESS AND CUSTOMER ACCOUNTS

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable South African law.

When using our website or purchasing products, you may be required to provide information including:

  • Your full name

  • Email address

  • Telephone number

  • Billing information

  • Delivery address

  • Vehicle information

  • Payment information

  • Other information necessary to process your order

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for keeping your login credentials confidential and for all activity carried out through your account.

You must notify us if you believe that your account or login information has been accessed without authorization.

SECTION 2 – OUR PRODUCTS

Mister Auto Spares supplies a variety of automotive products, including but not limited to:

  • Engines

  • Gearboxes

  • Manual transmissions

  • Automatic transmissions

  • Transmission components

  • Engine components

  • Brake components

  • Suspension parts

  • Steering components

  • Electrical and electronic components

  • Filters

  • Belts and pulleys

  • Bearings

  • Clutch components

  • Cooling-system components

  • Fuel-system components

  • Turbochargers and related components

  • Starters and alternators

  • Sensors

  • Vehicle accessories

  • General replacement and aftermarket auto parts

Product availability may vary from time to time.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and prices displayed on our website are accurate.

However, product images may differ slightly from the actual product due to photography, lighting, screen settings, manufacturer packaging, or product variations.

Product descriptions and specifications may be updated or changed where necessary.

We reserve the right to discontinue products, limit quantities, or restrict sales where reasonably necessary.

SECTION 3 – VEHICLE COMPATIBILITY

Automotive parts, engines, and gearboxes can vary significantly between vehicles, models, years, specifications, and production versions.

Customers are responsible for providing accurate vehicle and product information when requesting a quotation or placing an order.

This may include:

  • Vehicle make

  • Vehicle model

  • Model year

  • Engine size

  • Engine code

  • VIN or chassis number

  • Engine number

  • Gearbox or transmission code

  • Part number

  • Vehicle registration details

  • Other relevant vehicle specifications

Where possible, Mister Auto Spares will assist customers in identifying suitable products.

However, customers should confirm compatibility before purchasing or installing a product.

If you are uncertain whether a product is suitable for your vehicle, please contact us before placing your order.

SECTION 4 – ENGINES AND GEARBOXES

Engines and gearboxes are specialised automotive components and may require professional installation.

Customers are responsible for ensuring that engines and gearboxes are installed by a suitably qualified or experienced mechanic.

Before installation, customers should inspect the product and confirm that it is the correct component for their vehicle.

An engine or gearbox that has been installed, dismantled, modified, stripped, opened, altered, or otherwise tampered with may be subject to specific conditions under our Returns, Refunds & Exchanges Policy.

Customers should contact Mister Auto Spares before carrying out repairs, dismantling, modifications, or other work where a product is believed to be defective.

SECTION 5 – ORDERS

When you place an order, you are making an offer to purchase the selected products.

An order is not considered finally accepted until Mister Auto Spares has confirmed the order and, where applicable, received and verified payment.

We reserve the right to decline, cancel, or limit an order where reasonably necessary, including where:

  • A product is unavailable

  • There is an obvious pricing or listing error

  • Product information is incomplete or incorrect

  • Payment cannot be verified

  • We suspect fraudulent activity

  • Vehicle or compatibility information cannot be confirmed

  • Delivery cannot reasonably be completed

  • An order appears to have been placed in error

If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with applicable law and our refund procedures.

Please review your order carefully before submitting it.

Cancellation requests are subject to our Returns, Refunds & Exchanges Policy and may not be possible once order processing or dispatch has commenced.

SECTION 6 – PRICES AND BILLING

Prices displayed on our website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is placed, subject to any obvious errors or applicable promotional terms.

Prices may include applicable taxes where indicated.

Shipping and delivery charges may be charged separately and will be communicated during the ordering process where applicable.

Promotional offers may have separate terms and conditions.

You agree to provide accurate and complete billing and payment information.

If payment information changes, you are responsible for updating the relevant information where necessary to complete your transaction.

SECTION 7 – SHIPPING AND DELIVERY

Mister Auto Spares delivers products across South Africa using courier, freight, and transport providers.

Our standard estimated delivery timeframe is:

Order Processing: 1–2 business days
Delivery: 4–6 business days
Estimated Total: 5–8 business days

These are estimates and are not guaranteed delivery dates.

Larger products, including engines and gearboxes, may require specialised transport and handling.

Delivery times may be affected by:

  • Courier delays

  • Freight schedules

  • Public holidays

  • Weather

  • Remote or rural locations

  • High order volumes

  • Transport disruptions

  • Circumstances outside our reasonable control

Please refer to our Shipping Policy for additional information.

SECTION 8 – RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are handled according to our Returns, Refunds & Exchanges Policy.

Subject to the conditions of that policy, customers may request a return within 30 days of receiving an order.

Approved refunds will generally be processed within 5 business days after the returned product has been received and inspected.

Certain products, particularly engines, gearboxes, electrical components, and installed automotive parts, may be subject to specific return conditions.

Please review our Returns, Refunds & Exchanges Policy before purchasing.

SECTION 9 – INTELLECTUAL PROPERTY

All content on our Services, including but not limited to:

  • Mister Auto Spares branding

  • Logos

  • Names

  • Product descriptions

  • Photographs

  • Graphics

  • Website design

  • Text

  • Videos

  • Audio

  • Product information

  • Reviews

  • Layout and arrangement of content

is owned by or licensed to Mister Auto Spares or the relevant rights holder and may be protected by applicable intellectual property laws.

You may use our website for personal or legitimate purchasing purposes.

You may not reproduce, copy, distribute, modify, publish, sell, scrape, or commercially exploit our website content without our prior written permission.

All rights not expressly granted to you are reserved by Mister Auto Spares and the applicable rights holders.

SECTION 10 – THIRD-PARTY TOOLS

Our Services may include features or tools provided by third-party service providers.

These may include payment services, shipping systems, analytics services, mapping services, customer communication tools, and other technologies.

Third-party tools may be provided on an “as available” basis and may be subject to the terms and privacy policies of the relevant provider.

We are not responsible for third-party services to the extent permitted by applicable law.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These may include:

  • Payment providers

  • Courier companies

  • Mapping services

  • Social media platforms

  • Manufacturers

  • Automotive information providers

  • Other external websites

Mister Auto Spares does not control these websites and is not responsible for their content, availability, security, privacy practices, or services.

You access third-party websites at your own discretion and should review their applicable terms and privacy policies.

SECTION 12 – RELATIONSHIP WITH SHOPIFY

Mister Auto Spares uses Shopify to operate and host our online store.

However, purchases made through our website are transactions between you and Mister Auto Spares.

Shopify provides the technology platform that enables us to operate our online store but is not the seller of the products offered by Mister Auto Spares.

To the extent permitted by law, Shopify and its affiliates are not responsible for the products, orders, warranties, returns, refunds, deliveries, or other transactions between you and Mister Auto Spares.

SECTION 13 – PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Information may be processed by Mister Auto Spares, Shopify, payment providers, courier companies, and other service providers where reasonably necessary to operate our business and provide our Services.

Please review our Privacy Policy for information about how personal information is collected, used, stored, and disclosed.

SECTION 14 – CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, comments, suggestions, photographs, testimonials, or other feedback to Mister Auto Spares, you confirm that:

  • The information is truthful to the best of your knowledge.

  • You have the right to provide the content.

  • The content does not infringe another person's rights.

  • The content does not contain unlawful, defamatory, abusive, or misleading material.

  • The content does not contain malicious software or harmful code.

By submitting content to us, you grant Mister Auto Spares permission to use, reproduce, publish, display, and distribute that content for legitimate business purposes, subject to applicable law.

We may remove or decline to publish content that we consider inappropriate, unlawful, misleading, offensive, or inconsistent with our policies.

SECTION 15 – ERRORS AND OMISSIONS

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Product specifications

  • Prices

  • Availability

  • Promotions

  • Shipping charges

  • Delivery estimates

  • Product photographs

We reserve the right to correct errors and update information when identified.

Where an obvious error materially affects an order, we may contact the customer to clarify the situation or, where appropriate, cancel the affected order and arrange a refund.

SECTION 16 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website to:

  • Break any applicable law

  • Commit fraud

  • Provide false or misleading information

  • Impersonate another person or business

  • Harass or abuse our staff or other users

  • Infringe intellectual property rights

  • Upload malicious software or viruses

  • Attempt unauthorized access to our systems

  • Interfere with website security

  • Scrape or systematically extract website content without permission

  • Copy or reproduce our website for commercial purposes without authorization

  • Collect personal information belonging to other users without authorization

  • Spam or conduct fraudulent activities

  • Circumvent security or access controls

We may suspend or terminate access where we reasonably believe these Terms have been violated.

SECTION 17 – AUTOMATED ACCESS AND AGENTS

You may not use automated systems, bots, scraping tools, AI agents, crawlers, or similar technologies to access or extract information from our Services in a manner that:

  • Places an unreasonable load on our systems

  • Circumvents access restrictions

  • Collects information without authorization

  • Copies or reproduces website content

  • Interferes with normal operation of the website

  • Violates applicable law or these Terms

We may use technical measures to restrict unauthorized automated access.

SECTION 18 – TERMINATION

We may suspend or terminate access to our Services where permitted by law if you:

  • Violate these Terms

  • Engage in fraudulent activity

  • Misuse our website

  • Attempt unauthorized access

  • Abuse our staff or services

  • Engage in conduct that may harm our business, customers, or systems

Termination will not affect rights or obligations that arose before termination.

SECTION 19 – PRODUCT INFORMATION AND WARRANTIES

We make reasonable efforts to provide accurate information about the products we sell.

However, automotive products can vary by manufacturer, model, year, specification, production date, and vehicle configuration.

Unless expressly stated otherwise, product information on our website should not be considered a guarantee that a product will be suitable for every vehicle or application.

Where a product is supplied with a specific manufacturer or supplier warranty, the applicable warranty terms will apply.

Nothing in these Terms is intended to exclude or limit any consumer rights, warranties, or protections that cannot lawfully be excluded or limited under applicable South African law.

SECTION 20 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Mister Auto Spares will not be liable for losses or damages that are not reasonably foreseeable or that arise indirectly from the use of our Services or products.

This may include, where legally permitted:

  • Loss of income

  • Loss of business

  • Loss of profits

  • Loss of data

  • Indirect losses

  • Consequential losses

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms is intended to exclude or limit rights available to consumers under applicable South African consumer protection legislation.

SECTION 21 – PROFESSIONAL INSTALLATION

Certain products sold by Mister Auto Spares, particularly engines, gearboxes, transmissions, electrical components, and other mechanical components, may require professional installation.

Customers are responsible for ensuring that products are installed correctly and, where appropriate, by a suitably qualified mechanic or technician.

Incorrect installation, misuse, modification, or failure to follow applicable installation procedures may affect the operation of a product and may affect applicable warranty or return rights.

SECTION 22 – INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses or claims arising directly from your unlawful use of the Services, your violation of these Terms, or your infringement of another person's rights.

Nothing in this section limits any rights you have under applicable consumer protection legislation.

SECTION 23 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.

If it cannot be made enforceable, it will be severed from these Terms without affecting the validity of the remaining provisions.

SECTION 24 – WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

These Terms, together with our Privacy Policy, Shipping Policy, Returns, Refunds & Exchanges Policy, and any other policies expressly incorporated into these Terms, form the agreement governing your use of our Services and purchases from Mister Auto Spares.

SECTION 25 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Mister Auto Spares may transfer or assign its rights and obligations where reasonably necessary in connection with the operation, restructuring, sale, or transfer of the business.

SECTION 26 – GOVERNING LAW

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms or your use of our Services will be subject to the applicable courts and legal processes of South Africa, subject to any mandatory rights or jurisdiction provided to consumers under applicable law.

Nothing in these Terms is intended to remove or restrict any statutory consumer rights available to you.

SECTION 27 – HEADINGS

The headings used throughout these Terms are provided for convenience and do not affect the interpretation of any provision.

SECTION 28 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, products, Services, technology, or applicable laws.

The latest version will be published on our website with an updated “Last updated” date.

Your continued use of our Services after updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 29 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, our products, orders, returns, warranties, or any other matter relating to Mister Auto Spares, please contact us.

Mister Auto Spares
630 Louis Botha Avenue
Bramley
Johannesburg, Gauteng
2018
South Africa

Phone: 011 440 7000
Email: sales@mrautospares.co.za

Company Registration Number: 2021/834423/07
VAT Number: 4510292446

Operating Hours: Monday – Friday, 8:00 AM – 5:00 PM

Mister Auto Spares supplies engines, gearboxes, transmissions, and a wide range of automotive spare parts and replacement components to customers throughout South Africa.