Shipping Policy – Mister Auto Spares

At Mister Auto Spares, we are committed to providing a reliable, transparent, and efficient delivery service for all customers purchasing automotive parts and spares. Please review the information below regarding order processing, delivery timeframes, shipping costs, and delivery terms within South Africa.

Shipping Coverage

We deliver nationwide across South Africa. Orders are shipped through reputable courier and transport partners experienced in handling automotive parts and components.

Shipping Costs

Shipping costs may vary depending on:

• Delivery location

• Size and weight of the order

• Type and quantity of products purchased

• Courier or freight requirements

Where applicable, shipping charges will be confirmed before dispatch.

From time to time, promotional shipping offers may be available. Unless otherwise stated, express or same-day delivery is not guaranteed.

Order Processing

Processing Time: 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next business day.

• Orders confirmed after 12:00 PM (SAST) may be processed on the following business day.

Processing may take longer if we need to:

• Verify payment

• Confirm vehicle or part details

• Verify product compatibility

• Correct an incomplete or incorrect delivery address

• Manage unusually high order volumes

If there is a significant delay with your order, our team will contact you by phone or email.

For certain automotive parts, we may need to confirm the vehicle make, model, year, engine specification, or part number before dispatch to help ensure the correct product is supplied.

Delivery Timeframes

Estimated Delivery Time within South Africa: 4–6 business days

Estimated Total Order Time: 5–8 business days

This consists of:

• Order Processing: 1–2 business days

• Delivery: 4–6 business days

• Total Estimated Time: 5–8 business days

Delivery timeframes are estimates and may vary depending on the delivery location, courier schedules, public holidays, weather conditions, and other operational factors.

Remote and rural areas may require additional delivery time.

Dispatch and Tracking

Once your order has been dispatched:

• You will receive confirmation by email or phone.

• Tracking information will be provided where available.

• Please allow 24–48 hours for tracking information to become active on the courier's system.

For shipping or tracking enquiries, please contact:

Email: sales@mrautospares.co.za
Phone: 011 440 7000

Order Cancellations

If you need to cancel your order, please contact Mister Auto Spares as soon as possible.

Please note:

• Cancellation requests are not guaranteed once order processing has started.

• Orders that have already been dispatched cannot be cancelled and may be subject to our applicable returns policy.

• Collection or return delivery costs may apply where an order has already been shipped.

Address Changes

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Address changes cannot be guaranteed once order processing has started. Once an order has been dispatched, changes or rerouting may not be possible.

Mister Auto Spares is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

Shipping Issues

Lost or Damaged Shipments

If your order arrives visibly damaged, please notify us as soon as possible after delivery and report the damage to the courier or transport provider.

If an order is marked as delivered by the courier but cannot be located, please contact us so that we can assist with the relevant courier investigation.

Incorrect Address

Customers are responsible for ensuring that their delivery details are correct and complete.

Orders returned because of an incorrect or incomplete address may be subject to additional delivery or reshipping charges.

Undeliverable Orders

Orders may be returned to Mister Auto Spares due to:

• Invalid or incomplete delivery information

• Failed delivery attempts

• Refusal to accept delivery

Additional transport or reshipping charges may apply. Where a refund is approved, original shipping and freight charges may be excluded.

Delivery Exceptions

Delivery delays may occur due to circumstances outside our control, including:

• Severe weather conditions

• Public holidays

• Load-shedding or related disruptions

• Courier or transport delays

• High order volumes

• Remote or rural delivery locations

• Other unforeseen logistical circumstances

We appreciate your patience and understanding when such circumstances affect delivery times.

Peak Period Notice

During busy periods such as Black Friday, Christmas, and New Year, courier and freight providers may experience higher-than-normal volumes, which can result in extended delivery times.

We recommend placing orders early during peak periods to help avoid potential delays.

Business Details

Mister Auto Spares
630 Louis Botha Ave
Bramley, Johannesburg, 2018
South Africa

Phone: 011 440 7000
Email: sales@mrautospares.co.za
Company Registration No: 2021/834423/07
VAT Number: 4510292446
Operating Hours: Monday – Friday, 8:00 AM – 5:00 PM

Mister Auto Spares is committed to ensuring that your automotive parts are processed and delivered safely and professionally, with clear communication throughout the order and delivery process.