Shipping Policy – Mister Auto Spares

At Mister Auto Spares, we are committed to providing a reliable, transparent, and efficient delivery service for all customers purchasing automotive parts and spares. Please review the information below regarding order processing, delivery timeframes, shipping costs, and delivery terms within South Africa.

Shipping Coverage

We deliver nationwide across South Africa. Orders are shipped through reputable courier and transport partners experienced in handling automotive parts and components.

Shipping Costs

Shipping costs may vary depending on:

• Delivery location
• Size and weight of the order
• Type and quantity of products purchased
• Courier or freight requirements

Where applicable, shipping charges will be confirmed before dispatch.

From time to time, promotional shipping offers may be available. Unless otherwise stated, express or same-day delivery is not guaranteed.

Order Processing

Processing Time: 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next business day.
• Orders confirmed after 12:00 PM (SAST) may be processed on the following business day.

Processing may take longer if we need to:

• Verify payment
• Confirm vehicle or part details
• Verify product compatibility
• Correct an incomplete or incorrect delivery address
• Manage unusually high order volumes

If there is a significant delay with your order, our team will contact you by phone or email.

For certain automotive parts, we may need to confirm the vehicle make, model, year, engine specification, or part number before dispatch to help ensure the correct product is supplied.

Delivery Timeframes

Estimated Delivery Time within South Africa: 4–6 business days

Estimated Total Order Time: 5–8 business days

This consists of:

• Order Processing: 1–2 business days
• Delivery: 4–6 business days
• Total Estimated Time: 5–8 business days

Delivery timeframes are estimates and may vary depending on the delivery location, courier schedules, public holidays, weather conditions, and other operational factors.

Remote and rural areas may require additional delivery time.

Dispatch and Tracking

Once your order has been dispatched:

• You will receive confirmation by email or phone.
• Tracking information will be provided where available.
• Please allow 24–48 hours for tracking information to become active on the courier's system.

For shipping or tracking enquiries, please contact:

Email: sales@mrautospares.co.za
Phone: 011 440 7000

Order Cancellations

If you need to cancel your order, please contact Mister Auto Spares as soon as possible.

Please note:

• Cancellation requests are not guaranteed once order processing has started.
• Orders that have already been dispatched cannot be cancelled and may be subject to our applicable returns policy.
• Collection or return delivery costs may apply where an order has already been shipped.

Address Changes

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Address changes cannot be guaranteed once order processing has started. Once an order has been dispatched, changes or rerouting may not be possible.

Mister Auto Spares is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

Shipping Issues

Lost or Damaged Shipments

If your order arrives visibly damaged, please notify us as soon as possible after delivery and report the damage to the courier or transport provider.

If an order is marked as delivered by the courier but cannot be located, please contact us so that we can assist with the relevant courier investigation.

Incorrect Address

Customers are responsible for ensuring that their delivery details are correct and complete.

Orders returned because of an incorrect or incomplete address may be subject to additional delivery or reshipping charges.

Undeliverable Orders

Orders may be returned to Mister Auto Spares due to:

• Invalid or incomplete delivery information
• Failed delivery attempts
• Refusal to accept delivery

Additional transport or reshipping charges may apply. Where a refund is approved, original shipping and freight charges may be excluded.

Delivery Exceptions

Delivery delays may occur due to circumstances outside our control, including:

• Severe weather conditions
• Public holidays
• Load-shedding or related disruptions
• Courier or transport delays
• High order volumes
• Remote or rural delivery locations
• Other unforeseen logistical circumstances

We appreciate your patience and understanding when such circumstances affect delivery times.

Peak Period Notice

During busy periods such as Black Friday, Christmas, and New Year, courier and freight providers may experience higher-than-normal volumes, which can result in extended delivery times.

We recommend placing orders early during peak periods to help avoid potential delays.

Business Details

Mister Auto Spares
630 Louis Botha Ave
Bramley, Johannesburg, 2018
South Africa

Phone: 011 440 7000
Email: sales@mrautospares.co.za
Company Registration No: 2021/834423/07
VAT Number: 4510292446
Operating Hours: Monday – Friday, 8:00 AM – 5:00 PM

Mister Auto Spares is committed to ensuring that your automotive parts are processed and delivered safely and professionally, with clear communication throughout the order and delivery process.

Returns, Refunds & Exchanges Policy

At Mister Auto Spares, we supply engines, gearboxes, and a wide range of automotive parts. We are committed to providing quality products and reliable service. Please read this policy carefully before purchasing.

1. 30-Day Return Period

Customers may request a return within 30 days of receiving their order, provided the product meets the return conditions below.

A return request must be made within the 30-day period. Returns requested after 30 days may not be accepted.

2. General Return Conditions

To qualify for a return, the product must:

• Be in its original condition.
• Not have been installed, fitted, used, modified, dismantled, or tampered with.
• Be returned with all applicable accessories, components, and documentation.
• Be accompanied by valid proof of purchase.
• Be securely packaged to prevent damage during return transportation.

Mister Auto Spares reserves the right to inspect returned products before approving a refund or exchange.

3. Engines & Gearboxes

Due to the nature of engines and gearboxes, customers are responsible for confirming that the product is suitable for their vehicle before installation.

Where required, customers should provide accurate vehicle information, including:

• Vehicle make and model
• Year
• Engine size or specification
• VIN/chassis number where applicable
• Engine or gearbox code where applicable
• Part number where applicable

Engines and gearboxes must not be installed, opened, dismantled, stripped, modified, or altered if the customer wishes to return them.

Once an engine or gearbox has been installed or dismantled, it may no longer qualify for a standard return.

4. Incorrect or Incompatible Products

If Mister Auto Spares supplies an incorrect product due to an error on our part, please contact us as soon as possible.

We may request photographs, vehicle information, part numbers, or other documentation to assess the issue.

If the incorrect product was supplied by us, we will work with the customer to arrange an appropriate replacement, exchange, or refund, subject to inspection.

If the incorrect product was ordered due to incorrect or incomplete information supplied by the customer, return or collection costs may apply.

5. Defective or Damaged Products

If you receive a product that appears damaged or defective, please contact us as soon as possible.

For damaged deliveries, customers should notify us immediately and provide clear photographs of:

• The product
• The packaging
• Any visible damage
• The delivery label

Where appropriate, the product may need to be returned for inspection before a refund or replacement is approved.

6. Change-of-Mind Returns

Change-of-mind returns may be accepted within 30 days, provided the product is unused, uninstalled, unmodified, and in its original saleable condition.

The customer may be responsible for return shipping, collection, and other applicable transport costs.

Special-order products or products sourced specifically for a customer may be subject to additional conditions.

7. Products That Have Been Installed

Products that have been installed, fitted, operated, modified, dismantled, or damaged after delivery may not qualify for a standard change-of-mind return.

This is particularly important for:

• Engines
• Gearboxes
• Electrical components
• Sensors
• Starters
• Alternators
• Turbochargers
• Fuel-system components
• Suspension components
• Other fitted automotive parts

Customers are encouraged to confirm compatibility before installation.

8. Refunds

Once a returned product has been received and inspected, an approved refund will be processed within 5 business days.

Refunds will normally be made to the original payment method where possible.

The time taken for the funds to reflect in the customer's account may depend on the customer's bank or payment provider.

Original delivery charges and return shipping costs may not be refundable, depending on the reason for the return.

9. Refund Deductions

Where permitted and applicable, deductions may be made from a refund for:

• Return or collection transport costs
• Damage caused after delivery
• Missing components or accessories
• Loss of value resulting from use, installation, modification, or handling
• Other costs directly resulting from the condition of the returned product

Any applicable deduction will be communicated to the customer.

10. Exchanges & Replacements

Where a product is confirmed to be incorrect, defective, or damaged due to an issue attributable to Mister Auto Spares, we may offer:

• A replacement;
• An exchange; or
• A refund.

Replacement products are subject to availability.

If the same product is unavailable, Mister Auto Spares may discuss an alternative solution with the customer.

11. Engine & Gearbox Warranty/Inspection

Where an engine or gearbox is supplied with a specific warranty or guarantee, the applicable warranty terms will apply.

Warranty claims may require the product to be inspected before a replacement or refund is approved.

Customers should not dismantle, repair, modify, or attempt to rebuild an engine or gearbox before contacting Mister Auto Spares regarding a suspected fault, as this may affect the assessment of the claim.

12. Return Process

To request a return, contact us with:

• Full name
• Order or invoice number
• Product details
• Reason for the return
• Photographs where applicable

Our team will provide instructions on how to proceed.

Please do not send a product back without first contacting Mister Auto Spares.

13. Contact Details

Mister Auto Spares
630 Louis Botha Ave
Bramley, Johannesburg, 2018
South Africa

Phone: 011 440 7000
Email: sales@mrautospares.co.za

Operating Hours: Monday – Friday, 8:00 AM – 5:00 PM

Company Registration No: 2021/834423/07
VAT Number: 4510292446

Mister Auto Spares is committed to handling returns, exchanges, and refunds fairly and efficiently while providing customers with quality engines, gearboxes, and automotive parts.